Ada Supports $500B Customer Service Labor Market with AI Agent Powered by Microsoft Azure OpenAI Service [Yahoo! Finance]
monday.com Ltd. - Ordinary Shares (MNDY)
Company Research
Source: Yahoo! Finance
TORONTO Nov. 13, 2024 /CNW/ - Ada, the AI-native customer service automation company, today announced that companies leveraging Ada's AI Agent, powered by Microsoft Azure OpenAI Service, have collectively saved over 2 million hours of human labor, showcasing the impact of generative AI on customer service efficiency. Ada's customers with top performing AI Agents are automatically resolving over 80% of their customer service inquiries across multiple channels and in dozens of languages. "We pride ourselves on building a product that achieves the best results for our customers," says Mike Gozzo , Chief Product and Technology Officer at Ada. "With our improved capabilities over the past year and a half, we are seeing our customers apply Ada across more of their channels to include messaging, email, and phone support. Their trust in our product is bringing us that much closer to achieving 100% automated resolution rates and delivering on our mission of making customer service extraordi
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MNDY
Earnings
- 11/11/24 - Beat
MNDY
Sec Filings
- 11/14/24 - Form SC
- 11/13/24 - Form 144
- 11/12/24 - Form 6-K
- MNDY's page on the SEC website