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A first job at eight years old and a realization that shaped this CEO's approach to customer service at 10 [Globe and Mail, The (Toronto, Canada)]

Manulife Financial Corporation (MFC) 
Last manulife financial corporation earnings: 2/12 05:00 pm Check Earnings Report
US:NYSE Investor Relations: manulife.com/investor-relations
Christopher Katsarov/The Globe and Mail For almost a decade, Manulife Financial president and CEO Roy Gori has been based in Toronto and charged with the tall task of being the face of the insurance behemoth. But where did the bigwig learn how it's done? And what does drinking tea with the elderly have to do with anything? Here, Mr. Gori explains. As you can tell from my accent, I'm from Australia, where, at least in 1979, it was totally normal for kids to have part-time jobs. Lots of my friends had jobs after school or on the weekends, even just for a few hours, so I got one, too. I started at eight years old with a newspaper run, then I worked at a grocery store and a fruit shop and, later, at an aquarium. When I was 10 years old, I saw a “Help Wanted” sign at a local pharmacy and offered my services, delivering medicine and supplies to the elderly. Most of them weren't very mobile and couldn't get out of the house much, so it was my job to ride on my push bike to their house Show less Read more
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