Genesys Expands the Customer Engagement Continuum with Social Listening [Yahoo! Finance]
Meta Platforms, Inc. - Class A (META)
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Source: Yahoo! Finance
SAN FRANCISCO, March 25, 2025 BUSINESS WIRE Genesys ® , a global cloud leader in AI-Powered Experience Orchestration, today announced Genesys Cloud Social to help organizations use social media channels to learn more about their customers and engage with them in new ways. By adding broad public social media listening, the company expands the Genesys Cloud™ platform's existing capabilities beyond direct messaging to unlock deeper understanding of consumer sentiment that can inform and enrich every interaction. Organizations can unify customer insights across voice, digital and social media channels, giving them more context and control to orchestrate proactive and personalized end-to-end customer experiences. Social media channel
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