Fintech App Trap: Enraged Customers Struggle To Cancel Their Subscriptions [Forbes]
Mastercard Incorporated (MA)
Last mastercard incorporated earnings: 4/29 08:00 am
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investor.mastercard.com/investor-relations/default.aspx
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Source: Forbes
Jeff Kauflin , Forbes Staff In the summer of 2023, 55-year-old Michigan resident Felisa Ware was hoping to improve her credit so she could buy a bigger house where her ailing mother could live with her. She signed up for a subscription service from TomoCredit. The six-year-old San Francisco startup, which is backed by investors including Morgan Stanley and Mastercard , promises to boost consumers' credit scores by, among other things, helping them report additional on-time payments, including for rent and cell phone bills, to the credit bureaus. After six months, Ware decided Tomo's “VIP” plan wasn't worth the $34.99 a month she was paying for it. (Tomo typically charges an exorbitant $129.99 a month for this tier of service–Ware used a promotion to get a lower price.) Yet when she looked in Tomo's app and on its website, she couldn't find an option to cancel. What followed was a maddening exchange of 20 emails, with Ware repeatedly asking Tomo's customer support to cancel he
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MA
Earnings
- 11/1/24 - Beat
MA
Sec Filings
- 12/9/24 - Form 4
- 11/13/24 - Form 8-K
- 11/12/24 - Form 144
- MA's page on the SEC website