Corporate COOs are balancing AI's efficiency gains with potential risks to employee morale [Fortune]
Macy's Inc (M)
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Source: Fortune
Lemonade posts double-digit revenue increases, but remains unprofitable, so “unit economics is key,” says Adina Eckstein, chief operating officer at Lemonade, while speaking at a recent Fortune COO virtual event. By investing in AI and creating a “superhuman” workforce, Eckstein says she can maintain more stable spending on operating expenses, while still growing sales. The AI push is “largely going to be divvied up into people that are kind of scared of it or don't embrace it, and those that do,” says Eckstein, who adds that as COO and chief people officer, she is thinking about what work can be handed off to AI systems, how such investments in technology will change tasks that people are asked to do in the future, and what investments need to be made to teach staff about their changing roles and responsibilities. The COOs that joined Eckstein for a roundtable discussion broadly agreed they are embracing generative AI to unlock efficiency gains. But they are also wary of how muc
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