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The Rise And Fall Of NPS As A B2B Customer Experience Metric [Forbes]

Southwest Airlines Company  (LUV) 
Last southwest airlines company earnings: 4/28 06:00 am Check Earnings Report
US:NYSE Investor Relations: investors.southwest.com
PDF getty The net promoter score (NPS) has been heralded as the gold standard for measuring customer loyalty and satisfaction in the last couple of decades. Introduced pu [Read more]