Kindness In Healthcare: Can Personal Connection Make A Difference? [Forbes]
Southwest Airlines Company (LUV)
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Source: Forbes
I rushed to her side concerned about her tears. Her toe had been amputated because of an infection causing unbearable pain. I asked her what was wrong. To my surprise, she said between her sobs, “They… took… my hair tie! First my toe… and now my hair's… a mess!” A problem I could somewhat easily solve, I ran out to a nearby store in between seeing patients and got her a pack of hair ties. Her face overflowed with gratitude and joy by this small act. It was an eye-opening moment and I started wondering about more ways to bring smiles to patients. KINDNESS in INDUSTRY Consumer-facing industries have often sought ways to promote kindness and may sometimes serve as models. One example is Southwest Airlines. In 2021 they launched their One Million Acts of Kindness initiative challenging both its employees and customers to perform and share acts of kindness (like planting a tree, painting a school, sharing candy). This campaign encouraged a cycle of positivity that reinforced their
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LUV
Earnings
- 10/22/25 - Beat
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Sec Filings
- 12/16/25 - Form SCHEDULE
- 12/10/25 - Form 3
- 12/8/25 - Form 4
- LUV's page on the SEC website