Instagram may be the best social app to get your flight issues fixed. Here's why. [USA TODAY]
JetBlue Airways Corporation (JBLU)
Last jetblue airways corporation earnings: 1/23 07:00 am
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Source: USA TODAY
When a flight gets canceled or delayed for travelers, it's often best to take the “throw everything at the wall” approach. By now, it's a pretty well-known “hack” to reach out to an airline on social media if you're experiencing a disruption to your trip. Most U.S. carriers have a robust social media presence and use the messaging feature to help with customer service requests. It can be a good way to avoid long hold times on the phone or extended waits to connect with an agent through the airline's own app. According to data from Emplify, a social media customer engagement platform, Instagram is an especially important tool for airlines and travelers these days. Flyers looking for customer service help on social media are more likely to be successful on the ‘gram. Emplify's data shows that 27% of customer questions get answered on Instagram, compared to 24% on X and 20% on Facebook. Airlines also typically have the most positive interactions with their customers on Insta
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News
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- 6 reasons why my favorite Ink card is the Chase Ink Business Unlimited [USA TODAY]USA TODAY
- Boeing rival Airbus is set to launch its game-changing A321XLR plane this year. Here's where it's expected to fly. [Business Insider]Business Insider
- Southwest Airlines (LUV) Lowers Q2 RASM View on Bookings Issue [Yahoo! Finance]Yahoo! Finance
JBLU
Earnings
- 4/23/24 - Beat
JBLU
Sec Filings
- 6/25/24 - Form 4
- 6/25/24 - Form 4
- 6/25/24 - Form 4
- JBLU's page on the SEC website