Japanese airlines outline behaviors that might get you kicked off a plane [CBS News]
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JAPAN AIRLINES UNSP/ADR (JAPSY)
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Source: CBS News
Japan Airlines (JAL) and All Nippon Airways (ANA) have posted explicit policies around "customer harassment" on their websites in an effort to protect airline employees from being disrespected and even abused by customers. The new rules come in the wake of a wave of unruly passenger incidents both in Asia and the U.S. Last June, a Japanese passenger on a China Airlines flight from Fukuoka to Taipei shouted at crew members for not speaking to her in her native language, the South China Morning Post reported . In the U.S., there have been 915 cases of unruly passengers, from Jan. 1, 2024 to June 9, 2024, including 106 cases of passenger disturbances due to intoxication, according to the Federal Aviation Administration. ANA, on its website, explains that it formulated the new customer harassment policy "in order to ensure that the human rights of employees and customers are mutually respected, and to create a safe and comfortable environment for all." The airline outlines three br
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