Enough is enough: Japanese airlines clamp down on abusive travelers [CNBC]
JAPAN AIRLINES UNSP/ADR (JAPSY)
NASDAQ:AMEX Investor Relations:
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Source: CNBC
Japan Airlines and All Nippon Airways updated their websites Friday with “customer harassment” policies, in the wake of rising instances of front-line worker abuse occurring across industries in Japan. Using similarly worded language, the two airlines cited nine behaviors that constitute “harassment” under the policies, including: Abusive language, aggressive tone, insults, discrimination, slander Threatening words or actions Excessive or unreasonable demands Assault Deeds which disrupt business operations (prolonged detention, excessive repetition of requests or complaints) Unpermitted entry to workplace Deeds which deceive its employees Slander against the company or its employees on social media and the internet Sexual harassment ANA's customer harassment policy also includes voyeurism, stalking and indecent behavior — a jarring reminder of the situations that airline employees can face in an industry that often sees travelers behaving at their worst The po
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