Gartner Identifies the Top Five Customer Service Technology Trends for 2020
Gartner, Inc. (IT)
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Source: Business Wire
New Research Reveals What Technologies Are Having the Most Impact on Service Organizations Worldwide STAMFORD, Conn.--(BUSINESS WIRE)--A recent survey of nearly 250 customer service and support leaders across the globe revealed five emerging trends in technology adoption and where service organizations are getting the most return on investments (ROI) today, according to Gartner, Inc.“Technology plays an integral role in the operations and future strategy of service organizations — from self-service to improving the customer service rep experience,” said Lauren Villeneuve, senior principal in Gartner’s Customer Service & Support Practice. “Knowing which technologies to invest in and when is critical for customer service and support leaders, especially those managing ever tightening budgets.”Service and Support Leaders Are Bullish on TechnologyGartner research shows that customer service and support leaders are not only vocally optimistic about technology for 2020, they are backing t
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