ISG Study Finds Enterprises Save an Average of 15 Percent with Business Process Outsourcing [Yahoo! Finance]
Information Services Group, Inc. (III)
Last information services group, inc. earnings: 3/10 04:20 pm
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Source: Yahoo! Finance
STAMFORD, Conn., June 17, 2024 BUSINESS WIRE )--Cost savings are the primary motivator for enterprise business process outsourcing (BPO) programs, and new survey research from leading global technology research and advisory firm Information Services Group ( ISG ) (Nasdaq: III ) finds BPO programs are delivering an average of 15 percent savings over in-house operations. The ISG Market Lens™ Business Process Outsourcing (BPO) Study asked nearly 400 business leaders worldwide about their BPO practices and plans and found growth in BPO demand is largely being driven by cost optimization. Sixty-eight percent of respondents listed reducing the cost of operations as a top motivator for outsourcing to a managed services provider, followed by efficiency of processes (50 percent) and capacity to support their volume of needs (33 percent). Only around 20 percent of enterprises cited service quality, business growth or innovation as key motivators for outsourcing. "Business process outsour
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