Enterprises to Boost AI and Data Analytics Skills in Global Capability Centers: ISG Study
Information Services Group, Inc. (III)
Last information services group, inc. earnings: 3/10 04:20 pm
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Source: Business Wire
New ISG research finds organizations plan to leverage AI, upskill staffing to achieve greater innovation, value from their GCCs STAMFORD, Conn.--(BUSINESS WIRE)--New survey research from global AI-centered technology research and advisory firm Information Services Group (ISG) (Nasdaq: III) finds the majority of enterprises plan to leverage AI in their global capability centers (GCCs) so those centers can take on higher-value work.The newly released ISG Market Lens™ 2025 Global Capability Centers Study finds GCC staffing is shifting away from primarily labor arbitrage to also deliver higher-skilled work and expertise that drives greater innovation and productivity. Respondents said overall staffing levels will remain largely unchanged, but the mix of skills will focus more on AI and data analytics abilities, rather than on manual and administrative tasks that can be automated.“The adoption of generative AI and the increasing interest in GCCs have been the two biggest trends in the I
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