AI Making Field Service More Proactive, Intelligent, ISG Says
Information Services Group, Inc. (III)
Last information services group, inc. earnings: 3/10 04:20 pm
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US:NASDAQ Investor Relations:
ir.isg-one.com
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Source: Business Wire
Companies adopting AI and ML to optimize field service management, improve CX STAMFORD, Conn.--(BUSINESS WIRE)--Two-thirds of enterprises will be using AI to manage field service operations by 2028, tightening control over the many variables involved in providing on-site customer support, according to new research from global AI-centered technology research and advisory firm Information Services Group (ISG) (Nasdaq: III).The ISG Buyers Guides™ for Field Service Management, produced by ISG Software Research, find a growing number of companies are adopting AI and ML in field service management (FSM) to optimize operations, improve customer experience and forecast maintenance needs. This trend aligns with a broader shift from reactive to proactive service delivery, which can help companies better engage with customers and meet their demands for speed and reliability.“Current FSM platforms enable more timely, accurate and smoother customer service by tapping into deeper sources of data
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III
Earnings
- 11/3/25 - Beat
III
Sec Filings
- 12/12/25 - Form 4
- 12/12/25 - Form 4
- 12/9/25 - Form 4
- III's page on the SEC website