ICMI Unveils AI Optimization Assessment Tool to Empower Contact Centers to Better Serve Their Customers [Yahoo! Finance]
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INFORMA PLC S/ADR (IFJPY)
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Source: Yahoo! Finance
SAN FRANCISCO, June 20, 2024 BUSINESS WIRE )--The International Customer Management Institute (ICMI) , the leading global provider of comprehensive resources for customer management professionals, today unveils an AI optimization assessment tool to empower contact centers to better serve their customers. As contact centers grapple with the complexities of AI adoption, a strategic framework becomes essential for assessing AI optimization and ensuring successful implementation. Before introducing more tech into an organization's stack, understanding how to optimize the approach is key. Without proper planning of existing infrastructure, skillsets, data governance and success measures, the initiatives may cost more, resources may be wasted, and the result may become unusable. Tara Gibb, Senior Director, ICMI said, "ICMI can help contact centers chart the most effective course when it comes to AI adoption. As the contact center industry's leading thought leader for nearly 40 years, o
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