ICMI Unveils AI Optimization Assessment Tool to Empower Contact Centers to Better Serve Their Customers
INFORMA PLC S/ADR (IFJPY)
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Source: Business Wire
ICMI "AI Pulse Check: How Contact Centers Are Really Implementing This Transformative Technology" webinar takes place on June 25 SAN FRANCISCO--(BUSINESS WIRE)--The International Customer Management Institute (ICMI), the leading global provider of comprehensive resources for customer management professionals, today unveils an AI optimization assessment tool to empower contact centers to better serve their customers.As contact centers grapple with the complexities of AI adoption, a strategic framework becomes essential for assessing AI optimization and ensuring successful implementation. Before introducing more tech into an organization’s stack, understanding how to optimize the approach is key. Without proper planning of existing infrastructure, skillsets, data governance and success measures, the initiatives may cost more, resources may be wasted, and the result may become unusable.Tara Gibb, Senior Director, ICMI said, “ICMI can help contact centers chart the most effective cours
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