The Most Common Customer Service Mistakes Small Businesses Make [Yahoo! Finance]
HubSpot, Inc. (HUBS)
Last hubspot, inc. earnings: 2/12 04:11 pm
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Source: Yahoo! Finance
should try to avoid some of the more common mistakes that can turn off your customers. Here are a few major customer service blunders to avoid for your own business. Inadequate support channels and staff This mistake shows itself in a number of ways. Perhaps you don't offer enough customer service channels -- do you only allow email, or can customers also chat or call? Another big problem is a lack of support staff, which means customers wait too long for help. Time is money, and that applies to both your customers' time as well as the money late responses could cost you. Customer service should be available 24/7 if at all possible. According to Hubspot surveys, 90% of customers rate an immediate response to customer service questions as very important. At a minimum, make sure you have a comprehensive FAQ page on your website. An online chat option is also very helpful for quick answers to basic questions. And you'll definitely want to make sure someone dedicates time to han
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