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0.000472366556447709 0.00330656589513464 0.000944733112895419 0.00472366556447793 0.00472366556447793 0.00755786490316486 0.00755786490316486 0.00921114785073218
Stock impact report

Fulton Bank Revolutionizes Financial Services Interactions with NICE CXone Mpower Copilot and Autopilot [Yahoo! Finance]

Fulton Financial Corporation (FULT) 
Last fulton financial corporation earnings: 4/21 04:48 pm Check Earnings Report
Company Research Source: Yahoo! Finance
HOBOKEN, N.J., December 11, 2024 BUSINESS WIRE NICE (Nasdaq: NICE) today announced that Fulton Bank, a financial service holding company, is taking the next step in its digital transformation by selecting NICE's Enlighten-powered agent assist and self-service solutions. Fulton Bank selected CXone Mpower Copilot, CXone Mpower Autopilot, and the enhanced knowledge management solution CXone Mpower Expert, to transform its digital self-service capabilities and level up agent augmentation with generative AI. With NICE's innovation, Fulton Bank will improve efficiencies for employees and members with a consolidated knowledge base as part of the CXone Mpower platform that will increase customer satisfaction with faster resolutions. Powered by Fulton Bank's knowledge base to provide a single source of truth, Autopilot will help members use self-service in an omnichannel experience. To further improve the agent experience, Copilot will provide relevant member information in real-time to ass Show less Read more
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