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Stock impact report

Freshworks Unveils Easy-To-Use AI Agent to Improve the Customer and Employee Experience

Freshworks Inc. (FRSH) 
Last freshworks inc. earnings: 3/14 04:05 pm Check Earnings Report
Company Research Source: GlobeNewswire
SAN MATEO, Calif. and CHENNAI, India, Oct. 23, 2024 (GLOBE NEWSWIRE) -- Freshworks Inc. (NASDAQ: FRSH), the provider of people-first AI service software, today announced Freddy AI Agent – a new generation of easy-to-deploy and use autonomous service agents. Built to deliver exceptional customer experiences (CX) and employee experiences (EX), Freddy AI Agent can be deployed in minutes and has helped users in customer support and IT autonomously resolve an average of 45% and 40%1 of service requests, respectively. According to Gartner®, “by 2028, 33% of enterprise software applications will include agentic AI, enabling 15% of day-to-day work decisions to be made autonomously.”2 Ahead of the curve are customer service and IT support managers who say AI is driving more noticeable value than ever before, according to Freshworks’ Global AI Workplace Report. “Over the last six years, we’ve seen a rise in demand for our uncomplicated, AI-powered service solutions that make the liv Show less Read more
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