Customer service teams are behind on AI usage policies [Yahoo! Finance]
Freshworks Inc. (FRSH)
Last freshworks inc. earnings: 3/14 04:05 pm
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Source: Yahoo! Finance
Dive Brief: Customer service agents are becoming more comfortable using AI to do their jobs. Two in 5 customer service agents who use AI bots say the technology is invaluable for their workload, according to a survey of 4,000 desk workers released by Freshworks Monday. Four in 5 customer service teams want to hand off some of their tasks to AI, the survey found. The top tasks for AI-powered automation were managing online self-service portals, followed by monitoring customer interactions for quality assurance. However, customer service is behind other teams when it comes to adoption. Customer service teams were the least comfortable with AI of all departments covered by the survey. Even among those support teams using AI, 2 in 5 say they have no official AI use policy. Dive Insight: Customer service leaders are well positioned to introduce AI to their teams as interest in the technology grows, but how leaders introduce AI tools is just as important as the technology itself.
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FRSH
News
- Freshworks Inc. (NASDAQ: FRSH) had its "buy" rating re-affirmed by analysts at Needham & Company LLC. They now have a $20.00 price target on the stock.MarketBeat
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- Should You Investigate Freshworks Inc. (NASDAQ:FRSH) At US$16.35? [Yahoo! Finance]Yahoo! Finance
- Help Desk and Ticketing Software Market Skyrockets to $7.51 Billion by 2031 Dominated by Tech Giants - Zendesk Inc, Genesys and Zoho Corp Pvt Ltd | The Insight Partners [Yahoo! Finance]Yahoo! Finance
- Freshworks Appoints Srinivasan Raghavan as Chief Product Officer [Yahoo! Finance]Yahoo! Finance
FRSH
Earnings
- 11/6/24 - Beat
FRSH
Sec Filings
- 12/20/24 - Form 4
- 12/19/24 - Form 144
- 12/19/24 - Form 4
- FRSH's page on the SEC website