18 Generative AI Tools Transforming Customer Service [Forbes]
Freshworks Inc. (FRSH)
Last freshworks inc. earnings: 3/14 04:05 pm
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Source: Forbes
Adobe Stock Without a doubt, one of the standout use cases for generative AI in business is in customer service and support. As customers ourselves, most people reading this will probably have experienced the frustration of dealing with traditional automated customer service systems. But this is changing, thanks to today's powerful large language models and natural language chatbots. And while reports suggest that we still prefer to talk to a human when it comes to handling complex or sensitive inquiries, when it comes to more straightforward help, robots are increasingly capable. So, here's an overview of some of the best applications and tools out there for automating customer service. While I believe a human touch will always be an important element of customer experience, these can free human agents from repetitive work, enabling them to spend more time on challenges involving empathy and creativity. Cognigy Cognigy is a generative AI platform designed to help busines
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News
- Revenue Enablement Is The Future: Why Sales Enablement Is Dead And What Businesses Must Do Next [Forbes]Forbes
- Why Kula Believes AI Can Change The Face Of Recruitment Forever [Forbes]Forbes
- Dayforce: Decent Performance, But Now This Company Is Fully Valued (Rating Downgrade) [Seeking Alpha]Seeking Alpha
- Salesforce (CRM) Reports Q2: Everything You Need To Know Ahead Of Earnings [Yahoo! Finance]Yahoo! Finance
- Flummoxed by AI at Work? This Startup Sees a Way to Change That [CNET News]CNET News
FRSH
Earnings
- 7/30/24 - Beat
FRSH
Sec Filings
- 9/20/24 - Form 4
- 9/20/24 - Form 4
- 9/11/24 - Form 4
- FRSH's page on the SEC website