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Forrester’s 2024 Canada Customer Experience Index: Canadian Brands’ CX Quality Hits Its Lowest Point

Forrester Research, Inc.  (FORR) 
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PDF Nearly 60% of brands in the region see a decline in CX quality over the past year NASHVILLE, Tenn. & CAMBRIDGE, Mass.--(BUSINESS WIRE)--Forrester’s (Nasdaq: FORR) Can [Read more]