BCG's Chatbot GENE; Using Wider Context Windows And Faster Inference [Forbes]
Forrester Research, Inc. (FORR)
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Source: Forbes
As a result, computers are talking to us seemingly everywhere. But how do these conversational agents actually work? Boston Consulting Group (BCG), ranked as a leader in AI services by Forrester Research, gave me a peek behind the curtain of GENE—the conversational agent it has built as a proof of concept for clients. BCG's experience is instructive for others who want a conversational agent of their own. A conversational agent is an advanced language model designed to engage in human-like conversations and assist with various tasks. These AI agents utilize deep learning techniques, such as transformer-based neural networks, to understand and generate natural language in a coherent and contextually relevant manner. They are trained on vast amounts of diverse data, allowing them to possess a broad knowledge base and provide informative, creative, and helpful responses to user queries. Conversational agents can be used for a wide range of applications, including customer suppor
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