Gen Z Wants Brands to Level Up Their AI Customer Service Game
Five9, Inc. (FIVN)
Last five9, inc. earnings: 2/19 04:05 pm
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Source: Business Wire
New Five9 Survey Finds That Nearly 60% of Gen Z Says AI Chatbots Excel at Speedy and Convenient Customer Service, While Humans Still Preferred for Complicated Problems SAN RAMON, Calif.--(BUSINESS WIRE)--Sixty percent of Gen Z craves the speed and convenience of AI-powered customer service, but still prefer human interaction for complex issues, according to a new survey conducted by Five9 (NASDAQ: FIVN), provider of the Intelligent CX Platform. This paradox highlights the need for businesses to strike a balance between AI-powered solutions and the human touch to meet the evolving expectations of this tech-savvy generation.This desire for efficiency and ease extends beyond just the technology itself. For Gen Z consumers, a seamless and positive customer service experience is essential to building brand loyalty. “The worse my customer service experience is, the less likely I am to use the brand again,” says Mimi Allen, 21. “I shop online because it makes my life easier. I don’t have
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News
- Mizuho Securities Reiterates ‘Buy' Rating on Five9, Inc. (FIVN) with $55 Target, Citing AI Momentum and Strategic Growth [Yahoo! Finance]Yahoo! Finance
- Are Retail Chatbots Ready For This Holiday Season? Gen Z Is Walking Away From Brands That Don't Get It Right [Forbes]Forbes
- VideoEngager Partners with Five9 to Enhance Customer Experiences with Groundbreaking Visual Sentiment Analysis Technology [Yahoo! Finance]Yahoo! Finance
- Five9's GenAI Studio Named as a Best New Product of 2024 for Industry Excellence [Yahoo! Finance]Yahoo! Finance
- Five9’s GenAI Studio Named as a Best New Product of 2024 for Industry ExcellenceBusiness Wire
FIVN
Earnings
- 11/7/24 - Beat
FIVN
Sec Filings
- 11/21/24 - Form SC
- 11/14/24 - Form SC
- 11/12/24 - Form SC
- FIVN's page on the SEC website