Cleveland Clinic Teams Up with NovelVox to Enhance Patient Experience and Workflow Efficiency [Yahoo! Finance]
Five9, Inc. (FIVN)
Last five9, inc. earnings: 2/19 04:05 pm
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Source: Yahoo! Finance
productivity, elevate patient experience, and streamline workflows within its healthcare contact center. ROSWELL, Ga. June 12, 2024 /PRNewswire-PRWeb/ -- In today's healthcare landscape, patients have evolved into discerning consumers, expecting faster, contextual, and connected experiences every time they engage with a healthcare contact center. To meet such ever-evolving patient expectations and maximize productivity among healthcare agents - Cleveland Clinic Foundation, a renowned healthcare clinic in the United States has joined hands with NovelVox. Cleveland Clinic Foundation identified the need for an integrated platform to unify its core applications - Cisco Finesse Contact Center and Epic. This disjointed setup of applications was leading to slower response times and hindering personalized care, as agents had to toggle between screens for each call. Additionally, Cleveland Clinic Foundation aimed to implement automated screen pops to further enhance efficiency and patient
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FIVN
Earnings
- 5/2/24 - Beat
FIVN
Sec Filings
- 6/14/24 - Form 4
- 6/14/24 - Form 4
- 6/12/24 - Form 4
- FIVN's page on the SEC website