Are Retail Chatbots Ready For This Holiday Season? Gen Z Is Walking Away From Brands That Don't Get It Right [Forbes]
Five9, Inc. (FIVN)
Last five9, inc. earnings: 2/19 04:05 pm
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Source: Forbes
As we head into the frenzy of Black Friday shopping, the message from Gen Z is clear: these consumers will wash their hands of brands that steal their time and frustrate them in the process. A recent survey by Five9 , which offers AI-powered customer experiences, found that nearly 60 percent of Gen Z consumers value the speed and convenience of AI-powered customer service. Yet, when it comes to complex issues or high-stakes interactions, the same generation still overwhelmingly finds they need the human touch for more complex issues. This seeming contradiction—embracing AI for speed but requiring humans for empathy and fixing bigger problems—underscores a critical challenge for businesses today: finding the right balance between AI-driven solutions and personalized, human-centric support to meet the needs of this tech-savvy generation. Five9 CX Summit Gen Z panel featuring The Z Suite Five9 The Rise of AI in Customer Service Five9 surveyed 1,000 Gen Z consumers to discover
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News
- Mizuho Securities Reiterates ‘Buy' Rating on Five9, Inc. (FIVN) with $55 Target, Citing AI Momentum and Strategic Growth [Yahoo! Finance]Yahoo! Finance
- Gen Z Wants Brands to Level Up Their AI Customer Service GameBusiness Wire
- VideoEngager Partners with Five9 to Enhance Customer Experiences with Groundbreaking Visual Sentiment Analysis Technology [Yahoo! Finance]Yahoo! Finance
- Five9's GenAI Studio Named as a Best New Product of 2024 for Industry Excellence [Yahoo! Finance]Yahoo! Finance
- Five9’s GenAI Studio Named as a Best New Product of 2024 for Industry ExcellenceBusiness Wire
FIVN
Earnings
- 11/7/24 - Beat
FIVN
Sec Filings
- 11/21/24 - Form SC
- 11/14/24 - Form SC
- 11/12/24 - Form SC
- FIVN's page on the SEC website