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Stock impact report

EXL to transform customer service operations with data and analytics for the Data Communications Company

ExlService Holdings, Inc. (EXLS) 
Last exlservice holdings, inc. earnings: 2/27 06:00 am Check Earnings Report
US:NASDAQ Investor Relations: ir.exlservice.com
Company Research Source: GlobeNewswire
NEW YORK, Nov. 19, 2024 (GLOBE NEWSWIRE) -- EXL [NASDAQ: EXLS], a leading data analytics, digital operations, and solutions company, has been awarded a contract to manage the service desk operations for the Data Communications Company (DCC). This role involves overseeing incidents related to smart meter infrastructure, and handling issues arising from smart meters or from consumers switching between suppliers. EXL will utilize data analytics and AI to identify patterns, predict potential problems, and optimize resolution processes. EXL is working with the DCC to support its vision of a secure, efficient data network that underpins the UK’s smart metering program. By leveraging a data-driven approach to optimize customer service desk operations, EXL will use its expertise to streamline issue categorization and resolution, making the network more resilient and responsive. Additionally, through automated processes, EXL will facilitate smoother energy consumer switching and seamless sm Show less Read more
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