Ofgem Orders Energy Provider to Compensate Customers for Billing Errors [Yahoo! Finance]
E.ON SE S/ADR (EONGY)
NASDAQ:AMEX Investor Relations:
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Source: Yahoo! Finance
E.ON failed to provide customers energy bills or give them back money owed on credit balances for prepayment meters. This comes after an investigation by Ofgem found that nearly 250k prepayment meter accounts had been affected between early 2021 and late 2023. The failures were the result of an error within E.ON's billing system , which E.ON Next self-reported to Ofgem. In an announcement to markets this morning, E.ON Next, which is part of the E.ON Energy Group, was also found to have more 100,000 customers in credit. Ofgem said prepayment customers who had moved to another supplier or ended their deal with the company never got their final bills within the mandatory six weeks. The impact of this was that customers were unaware of the credit remaining in their accounts, worth an average £51, and were not given an automatic refund. E.ON also failed to hand out compensation payments of between £30 and £ 60 under the underperformance rules known as Supplier Guaranteed Stand
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