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0 0.000618412065496156 -0.00557493862029496 -0.00717173395359139 -0.00948847169149542 -0.0106145354525484 -0.0128943530671393 -0.0136789056875451
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6 Strategies to Improve Trust in Generative AI in Healthcare [Forbes]

Elevance Health, Inc. (ELV) 
Company Research Source: Forbes
In Deloitte's latest , Building and Maintaining Health Care Consumers' Trust in Generative AI, the findings underscore the critical importance of trust in harnessing the transformative potential of generative AI (gen AI) in healthcare. Despite high consumer optimism, the adoption of gen AI in healthcare remains stagnant, with trust issues presenting a significant barrier. The survey, conducted in March 2024 with over 2,000 US adults, highlights several key takeaways. Consumers who have used gen AI for health reasons believe it could reduce appointment wait times and lower individual care costs, with 66% expressing this view. However, overall adoption has regressed to 37% of consumers utilizing it in 2024, compared to 40% in 2023. Distrust in gen AI-provided information has grown, with 30% of consumers citing it as a reason for non-use in 2024, up from 23% in 2023. This distrust is notably higher among millennials (30% in 2024 vs. 21% in 2023) and baby boomers (32% in 2024 vs. 2 Show less Read more
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