8x8 Delivers Latest Platform Innovations Adding Video Engagement to 8x8 Contact Center
8x8 Inc (EGHT)
Last 8x8 inc earnings: 2/4 04:05 pm
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Source: Business Wire
Enables Contact Center Agents to Improve First Contact Resolution, Enhance Customer Experiences, and Reduce Support Costs By Using Embedded Video Escalation Capabilities CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT), a leading business communications, CX and CPaaS platform provider, today announced expanded availability of Video Elevation capabilities for 8x8 Contact Center. The new digital engagement capabilities enable contact center agents to visually diagnose and resolve issues, such as property damage or the assembly of a recently purchased product, reducing the need for onsite technical assistance and improving the overall customer experience. Since introducing Video Elevation, video interactions initiated by agents using 8x8 Contact Center to assess and resolve customer inquiries have grown by 150% quarter-over-quarter.The video escalation feature enables agents to evaluate and determine the best course of action on a case-by-case basis, reducing support costs
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EGHT
News
- QuEra Computing Strengthens Leadership Team with Appointment of Ed Durkin as Chief Financial OfficerGlobeNewswire
- 8x8 Wins Stevie® Awards in 2024 International Business Awards® for Continued Excellence in Professional Services [Yahoo! Finance]Yahoo! Finance
- 8x8 Wins Stevie® Awards in 2024 International Business Awards® for Continued Excellence in Professional ServicesBusiness Wire
- Contact Center Market to Grow by USD 161.73 Billion (2023-2027) as Cloud Adoption Soars, How AI is Driving Market Transformation - Technavio [Yahoo! Finance]Yahoo! Finance
- 8x8 CPaaS Named a Leader in Programmable Video Market by Industry ExpertBusiness Wire
EGHT
Earnings
- 8/7/24 - Beat
EGHT
Sec Filings
- 9/17/24 - Form 4
- 9/17/24 - Form 4
- 9/17/24 - Form 4
- EGHT's page on the SEC website