U.S. imposes $2.5-million in airline penalties over delayed COVID-19 refunds [Globe and Mail, The (Toronto, Canada)]
DEUTSCHE LUFTHANSA S/ADR (DLAKY)
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Source: Globe and Mail, The
against Lufthansa, Air France unit KLM Royal Dutch Airways and South African Airways. The civil penalties, the department said, are for significant delays in providing more than $900-million in refunds owed to passengers due to flights disrupted by the COVID-19 pandemic and after thousands of airline customers were forced to wait months. Of the $1.1-million penalties imposed on KLM and Lufthansa, each carrier was credited $550,000 for refunds for non-refundable tickets on U.S. flights. In 2022, Transportation Secretary Pete Buttigieg said the U.S. government had completed 10 airline investigations into delayed pandemic passenger refunds and that 10 more were pending. In 2020, thousands of refund requests from Lufthansa passengers on U.S. flights took longer than 100 days to process. Lufthansa said in a statement it has made all required refunds and the “delay in payment sanctioned by the USDOT is solely due to the historically unprecedented level of refunds during the COVID pa
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