Discover® Recognized as 2025 CIO 100 Award Winner for Risk Reduction Model Using Generative AI
Discover Financial Services (DFS)
Last discover financial services earnings: 4/22 05:35 pm
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US:NYSE Investor Relations:
investorrelations.discover.com
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Source: Business Wire
RIVERWOODS, Ill.--(BUSINESS WIRE)--Discover was selected as a 2025 CIO 100 award winner for its generative artificial intelligence (GenAI) solution that helps customer care agents classify when, where and how to contact customers based on their preferences, while also reducing the company’s risk posture. For almost 30 years, the CIO 100 awards have recognized innovative organizations around the world that exemplify the highest level of strategic and operational excellence in IT.Discover technologists created and deployed a GenAI model on an internally built platform that combines advanced cloud-scale data warehousing with innovative analytics capabilities. This GenAI solution has been used to analyze vast amounts of data and classify customer contact preferences to ensure greater adherence to customer requirements and compliance with financial regulations.Key results include:a significant decrease in the time-to-market from 7 hours to 4 minutes, meaning teams can now deploy their
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