Passenger complaints about airline travel surged in 2023 [CBS News]
Delta Air Lines, Inc. (DAL)
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Source: CBS News
The agency reported on Friday that it received nearly 97,000 submissions in 2023, 91% of which were complaints. That's up from about 86,000 total submissions, including complaints, inquiries and opinions in 2022. The department said there was such a high volume of consumer grievances filed against airlines and ticket agents last year that it took until this month to sort through the filing and compile final figures. The figure marks the largest number of air travel complaints by consumers since 2020, when airlines were slow to give customers refunds after the coronavirus pandemic shut down air travel. That year, the department received roughly 103,000 complaints, according to PIRG. The increase in complaints came even as airlines canceled far fewer U.S. flights — 116,700, or 1.2% of the total, last year, compared with about 210,500, or 2.3%, in 2022, according to FlightAware data. However, delays remained stubbornly high last year, at around 21% of all flights. So far this ye
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