Community Health Systems and Denim Health Announce a Development Partnership Designed to Broadly Scale Conversational AI Across the CHS Patient Access Center [Yahoo! Finance]
Community Health Systems, Inc. (CYH)
Last community health systems, inc. earnings: 4/28 04:15 pm
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Source: Yahoo! Finance
CHS and Denim Health have been working together since late 2023 to develop call center workflows that incorporate conversational AI. Following a successful pilot, CHS has deployed Denim Health's AI bot across the PAC environment, making this advanced technology available for all inbound calls. In the initial phase, conversational AI is being used to authenticate the identity of callers, understand the reason for their calls, and capture additional information to assist agents, before transferring callers to PAC agents. Denim Health's AI bot has successfully authenticated the identities of existing patients with zero instances of misidentification. In cases where the bot is unable to verify a caller's identity, the call is seamlessly transferred to a PAC agent for further assistance. This use case already has resulted in a notable reduction in total call time, creating immediate efficiencies. The enterprise-wide deployment also lays the groundwork for additional use cases, which w
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CYH
Earnings
- 10/23/24 - Miss
CYH
Sec Filings
- 11/14/24 - Form SC
- 11/14/24 - Form SC
- 11/13/24 - Form SC
- CYH's page on the SEC website