Community Health Systems and Denim Health Announce a Development Partnership Designed to Broadly Scale Conversational AI Across the CHS Patient Access Center
Community Health Systems, Inc. (CYH)
Last community health systems, inc. earnings: 4/28 04:15 pm
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Source: Business Wire
CHS and Denim Health are working together to enhance patient experience and generate efficiencies across CHS’ proprietary call center that serves approximately 1,000 primary care providers FRANKLIN, Tenn. & AUSTIN, Texas--(BUSINESS WIRE)--Community Health Systems, Inc. (NYSE: CYH) (“CHS”) and Denim Health have announced a development partnership that is aimed at revolutionizing the call center experience for patients through the implementation of conversational AI in the CHS Patient Access Center (“PAC”). The PAC is a centralized call center serving nearly 1,000 CHS-affiliated primary care providers and handling more than 25,000 inbound calls daily.CHS and Denim Health have been working together since late 2023 to develop call center workflows that incorporate conversational AI. Following a successful pilot, CHS has deployed Denim Health’s AI bot across the PAC environment, making this advanced technology available for all inbound calls.In the initial phase, conversational AI is be
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