CVS may soon show whether AI can start to replace call centers [Business Insider]
CVS Health Corporation (CVS)
Last cvs health corporation earnings: 2/12 06:45 am
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Source: Business Insider
CVS plans to use AI so that pharmacy customers don't have to go through a menu option, per The Wall Street Journal. They'll be able to talk to the AI before being directed to a live agent, CVS Health CTO told The Journal. CVS plans to use artificial intelligence in an effort to improve the customer-service experience, CVS Health Chief Technology Officer Tilak Mandadi told The Wall Street Journal Mandadi told the publication that the retail giant's health division plans to roll out an app so that customers don't have to get on the phone to reach a pharmacist or a live agent at a call center — a practice that's less favored by Gen Z The app will rely on AI so that customers can get text-based answers in a "natural language," Mandadi said. But for those who still want to call, Mandadi said that CVS will also use AI so that customers don't have to go through a tedious menu option on the phone and can immediately ask their questions. "For calls, we want to move away from the t
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News
- CVS pharmacy workers rally in Newport Beach for higher wages, call for boycott [Los Angeles Times (CA)]Los Angeles Times
- We Still Can't Measure Employee Engagement. This Is Why. [Forbes]Forbes
- As Medicare Open Enrollment Approaches, Seniors Don't Study Options [Forbes]Forbes
- CVS ALERT: Bragar Eagel & Squire, P.C. is Investigating CVS Health Corporation on Behalf of Long-Term Stockholders and Encourages Investors to Contact the FirmGlobeNewswire
- CVS Health (CVS) Ascends While Market Falls: Some Facts to Note [Yahoo! Finance]Yahoo! Finance
CVS
Earnings
- 8/7/24 - Beat
CVS
Sec Filings
- 9/19/24 - Form 3
- 9/3/24 - Form 4
- 8/9/24 - Form 13F-HR
- CVS's page on the SEC website