Fisher & Paykel Chooses Salesforce Agentforce to Boost Global Customer Sales and Service
Salesforce, Inc. (CRM)
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Source: Business Wire
Deployment of autonomous AI agents at Fisher & Paykel will help provide 24/7, tailored support for customers SAN FRANCISCO & AUCKLAND, New Zealand--(BUSINESS WIRE)--Salesforce (NYSE: CRM), the world's #1 AI CRM, today announced that luxury appliance manufacturer Fisher & Paykel, will deploy Agentforce to scale its customer support team with autonomous agents — taking actions like answering frequently asked questions, scheduling service appointments, and more, freeing up human agents' time for higher value tasks.Agentforce, a new layer on the Salesforce Platform that enables companies to easily build and deploy AI agents that can autonomously take action across any business function, will help Fisher & Paykel deliver around-the-clock, high-quality support, giving customers experiences that are in keeping with its premium appliances. And, by handing off simpler and more routine tasks to agents, Fisher & Paykel’s human reps will have more time to spend building customer relationships
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