Agentforce Brings Vivint Customer Service Teams 24/7 Support
Salesforce, Inc. (CRM)
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Source: Business Wire
Vivint leverages AI to streamline customer support, improve customer experience SAN FRANCISCO & PROVO, Utah--(BUSINESS WIRE)--Salesforce (NYSE: CRM), the #1 AI CRM, today announced that Vivint, an NRG company and leading provider of smart home and security solutions, is leveraging Agentforce to augment its customer service teams and provide 24/7 autonomous agent support for customers.An industry leader for 25 years, Vivint specializes in award-winning smart home and security systems featuring cutting-edge automation and smart energy integrations. The company has received more than 400 patents for its groundbreaking smart home products and features and currently serves over two million customers across the U.S. with an average of 14 smart home devices per household, industry-leading customer engagement, and an average customer lifespan of more than nine years.A long-time Salesforce customer, Vivint selected Agentforce as a key support tool for its customer service teams due to its a
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