The Evolution Of The Customer Experience: How To Expand Beyond NPS [Forbes]
Concentrix Corporation (CNXC)
US:NYSE Investor Relations:
ccrlp.investorroom.com
Company Research
Source: Forbes
Qualtrics research found bad customer service could cost more than $3.7 trillion globally . But great customer experiences don't just happen. It takes serious teamwork behind the scenes for a customer to say, “Wow, that was a great experience,” after interacting with any company. So, how do organizations get there? At Zebra, we evolved our customer experience from the current gold-standard Net Promoter Score (NPS) survey to a more holistic listening and continuous improvement approach. Our journey taught us to tune in and understand what customer behavior tells us, then measure and monitor their experiences to continually improve. It takes everyone in an organization to drive a great customer experience. We recently updated our cultural values to reinforce that every employee should be thinking and acting in a customer-centric manner. Our progress in this area is a result of our efforts to improve the customer experience through thoughtful planning, ongoing measurement and deliber
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News
- FPA Queens Road Small Cap Value Fund Maintains its Position in Concentrix (CNXC) [Yahoo! Finance]Yahoo! Finance
- Concentrix to share new insights on AI and intelligent experiences at Web Summit 2024GlobeNewswire
- Is Concentrix Corporation (CNXC) an Oversold NASDAQ Stock to Invest In Now? [Yahoo! Finance]Yahoo! Finance
- Concentrix Positioned as a Leader in Everest Group’s Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2024GlobeNewswire
- Blackpearl Group welcomes proven growth leader to Board [Yahoo! Finance]Yahoo! Finance
CNXC
Earnings
- 9/25/24 - Beat
CNXC
Sec Filings
- 11/12/24 - Form SC
- 11/1/24 - Form S-8
- 10/30/24 - Form 8-K
- CNXC's page on the SEC website