Poor Member Digital Experience Weighs Heavily on Health Insurers, J.D. Power Finds [Yahoo! Finance]
Centene Corporation (CNC)
Last centene corporation earnings: 4/28 06:00 am
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Source: Yahoo! Finance
both commercial and Medicare Advantage plans are increasingly using their health plan's websites and mobile apps as their primary conduits of communication, but the quality of these digital experiences is lagging far behind what they have come to expect from other industries they interact with digitally such as financial services, property and casualty insurance, and automotive finance. According to the J.D. Power 2025 U.S. Healthcare Digital Experience Study, SM released today, the websites and digital apps provided by commercial member health plans and Medicare Advantage plans are routinely missing the mark on ease of navigation, ability to review coverage and several other basics of the digital experience. "So many daily interactions with service providers are successfully managed digitally, resulting in continually higher customer expectations for a world-class digital experience," said Eric McCready, director of digital solutions at J.D. Power . "However, health insurance provi
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- House GOP probes alleged Obamacare broker fraud as Jordan presses major insurers for answers [FOX News]FOX News
CNC
Earnings
- 10/29/25 - Beat
CNC
Sec Filings
- 12/5/25 - Form 4
- 12/4/25 - Form 144
- 12/3/25 - Form 144
- CNC's page on the SEC website