Forrester's 2024 US Customer Experience Index: Brands' CX Quality Is At An All-Time Low [Yahoo! Finance]
Chewy, Inc. Class A (CHWY)
Last chewy, inc. class a earnings: 12/9 04:15 pm
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Source: Yahoo! Finance
NASHVILLE, Tenn., & CAMBRIDGE, Mass., June 17, 2024 BUSINESS WIRE )--According to Forrester's (Nasdaq: FORR) US Customer Experience Index (CX Index™) rankings , CX quality among brands in the US sits at an all-time low after declining for an unprecedented third year in a row. Several factors, including brands' inability to provide seamless customer and employee experiences; underwhelming digital experiences using chatbots; and consumers' concerns about their personal financial situations, society, and the economy at large, contributed to the decline. In addition to 39% of brands and 10 industry averages declining in CX quality over the past year, CX performance dropped across all three dimensions of CX quality — effectiveness, ease, and emotion. Only 3% of companies are currently categorized as customer-obsessed, defined as putting customers' needs, desires, and satisfaction at the forefront of all business decisions and actions. Customer-obsessed organizations reported 41% faster
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News
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CHWY
Earnings
- 5/29/24 - Beat
CHWY
Sec Filings
- 6/28/24 - Form 4
- 6/27/24 - Form 144
- 6/27/24 - Form 8-K
- CHWY's page on the SEC website