CCC Intelligent Solutions Study Identifies Key Drivers of Customer Satisfaction and Retention in the Auto Claims and Repair Process
CCC Intelligent Solutions Holdings Inc. (CCCS)
Company Research
Source: Business Wire
Moments of Truth Research Shows Strong Link Between Insurer and Repairer Customer Satisfaction and Reveals Carriers’ Customer Retention Is Not Tied to Satisfaction CHICAGO--(BUSINESS WIRE)--CCC Intelligent Solutions Inc. (CCC), a leading cloud platform powering the P&C insurance economy, today released the findings from its Moments of Truth study identifying the key drivers of customer satisfaction and retention in the auto claims and repair process. The study defines “moments of truth" as critical points in the customer journey that have a significant impact on satisfaction and loyalty. The study reveals that consumer satisfaction with insurers and repairers in a claims experience is closely linked, and that their collaboration plays a pivotal role in each other's satisfaction scores. The findings also indicate that satisfaction with the claims process may not impact insurer loyalty.The study, based on data from 2,400 policyholders who participated in the research, examines nearly
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CCCS
News
- CCC Intelligent Solutions Announces Date of Third Quarter 2024 Earnings CallBusiness Wire
- CCC Crash Course Report Explores Critical Trends That Will Shape the Auto Claims and Collision Repair Industry in 2025Business Wire
- CCC Intelligent Solutions Holdings (NASDAQ:CCCS) Has Some Way To Go To Become A Multi-Bagger [Yahoo! Finance]Yahoo! Finance
- WRB vs. CCCS: Which Stock Is the Better Value Option? [Yahoo! Finance]Yahoo! Finance
- CCC Launches CCC® Payroll to Streamline Payroll Management for Collision Repair ShopsBusiness Wire
CCCS
Earnings
- 7/30/24 - Beat
CCCS
Sec Filings
- 10/4/24 - Form 8-K
- 9/24/24 - Form 8-K
- 9/17/24 - Form 4
- CCCS's page on the SEC website