CCC Intelligent Solutions Study Identifies Key Drivers of Customer Satisfaction and Retention in the Auto Claims and Repair Process
CCC Intelligent Solutions Holdings Inc. (CCCS)
Company Research
Source: Business Wire
Moments of Truth Research Shows Strong Link Between Insurer and Repairer Customer Satisfaction and Reveals Carriers’ Customer Retention Is Not Tied to Satisfaction CHICAGO--(BUSINESS WIRE)--CCC Intelligent Solutions Inc. (CCC), a leading cloud platform powering the P&C insurance economy, today released the findings from its Moments of Truth study identifying the key drivers of customer satisfaction and retention in the auto claims and repair process. The study defines “moments of truth" as critical points in the customer journey that have a significant impact on satisfaction and loyalty. The study reveals that consumer satisfaction with insurers and repairers in a claims experience is closely linked, and that their collaboration plays a pivotal role in each other's satisfaction scores. The findings also indicate that satisfaction with the claims process may not impact insurer loyalty.The study, based on data from 2,400 policyholders who participated in the research, examines nearly
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CCCS
News
- CCC Board Approves New $300 Million Share Repurchase Authorization [Yahoo! Finance]Yahoo! Finance
- CCC Intelligent Solutions Announces the Acquisition of EvolutionIQ, the Leading AI Guidance Platform for Disability and Injury Claims ManagementBusiness Wire
- CCC Board Approves New $300 Million Share Repurchase AuthorizationBusiness Wire
- CCC Intelligent Solutions Holdings Inc. (NYSE: CCCS) had its "neutral" rating re-affirmed by analysts at Piper Sandler. They now have a $13.00 price target on the stock.MarketBeat
- CCC Intelligent Solutions Holdings Inc. (NYSE: CCCS) had its price target raised by analysts at JPMorgan Chase & Co. from $13.00 to $14.00. They now have an "overweight" rating on the stock.MarketBeat
CCCS
Earnings
- 10/28/24 - Beat
CCCS
Sec Filings
- 12/26/24 - Form 4/A
- 12/23/24 - Form 4
- 12/23/24 - Form 4
- CCCS's page on the SEC website