CCC Intelligent Solutions Study Identifies Key Drivers of Customer Satisfaction and Retention in the Auto Claims and Repair Process
CCC Intelligent Solutions Holdings Inc. (CCCS)
Company Research
Source: Business Wire
Moments of Truth Research Shows Strong Link Between Insurer and Repairer Customer Satisfaction and Reveals Carriers’ Customer Retention Is Not Tied to Satisfaction CHICAGO--(BUSINESS WIRE)--CCC Intelligent Solutions Inc. (CCC), a leading cloud platform powering the P&C insurance economy, today released the findings from its Moments of Truth study identifying the key drivers of customer satisfaction and retention in the auto claims and repair process. The study defines “moments of truth" as critical points in the customer journey that have a significant impact on satisfaction and loyalty. The study reveals that consumer satisfaction with insurers and repairers in a claims experience is closely linked, and that their collaboration plays a pivotal role in each other's satisfaction scores. The findings also indicate that satisfaction with the claims process may not impact insurer loyalty.The study, based on data from 2,400 policyholders who participated in the research, examines nearly
Show less
Read more
Impact Snapshot
Event Time:
CCCS
Last Price
Price Change
Price Change%
Volume Shares
Max Up
Max Down
%
Volume Ratio
Performance Comparison
Updated
|
Event Day
Stock performance from the time of news release until the following 4pm ET market close
|
Last price at news event
|
Since Event
Multi-day stock performance from the time of the news release
|
|---|---|---|
|
EVENT DAY
Stock performance from the time of news release until the following 4pm ET market close
|
LAST
PRICE AT NEWS EVENT |
SINCE EVENT
Multi-day stock performance from the time of the news release
|
| Last Price | ||
| VWAP | ||
|
High:
|
Max Up |
High:
|
|
Low:
|
Max Down |
Low:
|
|
%
|
Post news range |
%
|
|
|
Price change |
|
|
|
Price Change Percentage |
|
|
|
S&P 500 (SPX) |
|
|
%
|
Volume ratio |
%
|
| Volume | ||
| Ticks | ||
|
|
Avg transaction size |
|
Don't Miss Out On The Next BIG Stock Move
Event day
Event Day Chart will not be displayed beyond 90-day period of the event
Performance since event
Time And Velocity Analysis
Be the first to know
Opt in for alerts from News Quantifed
Sign Up Today
Opt-in for
CCCS alerts
Learn More With NQ
Reading the Impact Report
Help Me Understand This Data
Help Me Understand This Data
How NQ Works
What is news-based trading?
And why is it so successful?
And why is it so successful?
Movers & Shakers
The biggest gainers and losers and WHY it moved
CCCS alerts
High impacting CCC Intelligent Solutions Holdings Inc. news events
Weekly update
A roundup of the hottest topics
CCCS
News
- asTech® Driven by Repairify Integrates adasThink with CCC, Expanding Access to Advanced ADAS Insights for Collision Repair ShopsPR Newswire
- CCC Intelligent Solutions Holdings Inc. (NYSE: CCCS) was upgraded by analysts at Morgan Stanley from an "equal weight" rating to an "overweight" rating. They now have a $15.00 price target on the stock, up previously from $14.00.MarketBeat
- CCC Announces Appointment of New Board MemberBusiness Wire
- Opus IVS To Introduce AiVS: An AI-Powered Collision Scanning Solution at SEMA 2024 [Yahoo! Finance]Yahoo! Finance
- CCC Intelligent Solutions Holdings Inc. (NYSE: CCCS) had its price target lowered by analysts at JPMorgan Chase & Co. from $14.00 to $13.00. They now have an "overweight" rating on the stock.MarketBeat
CCCS
Earnings
- 10/28/24 - Beat
CCCS
Sec Filings
- 11/22/24 - Form 4
- 11/22/24 - Form 4
- 11/22/24 - Form 144
- CCCS's page on the SEC website