NPS Prism® by Bain & Company Launches 2024 Global Banking Benchmarks Report: Unveiling Top Performers in Customer Loyalty Across 22 Countries [Yahoo! Finance]
Banco De Chile Banco De Chile ADS (BCH)
US:NYSE Investor Relations:
ww3.bancochile.cl/wps/wcm/connect/investor-relations/portal
Company Research
Source: Yahoo! Finance
BOSTON, December 17, 2024 BUSINESS WIRE )--NPS Prism, a global leader in customer experience benchmarking, announced today the release of its first-ever Global Banking NPS Report revealing insights into checking and savings products across the world. This report provides a comprehensive look at Net Promoter Score SM (NPS), a widely used metric of customer sentiment and loyalty. These benchmarks cover the U.S., Canada, Latin America, EMEA, and Asia-Pacific, spotlighting the banks that are transforming customer experiences and building loyalty. Key Findings from the 2024 Global Banking Benchmarks Report United States : Consumers are increasingly opting for digital channels to manage traditionally branch-heavy processes like fee disputes, with a 15% rise in mobile and online usage since 2022. The shift to digital has led to a 10-point improvement in Digital NPS for banks focusing on omnichannel issue resolution. Canada : Newcomers to Canada represent a critical growth opportunity
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