Organizations Continue to Choose Genesys Cloud AI to Transform Customer and Employee Experiences in the Third Quarter of Fiscal Year 2025 [Yahoo! Finance]
Banco Bradesco Sa American Depositary Shares (each representing one Common Share) (BBDO)
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Source: Yahoo! Finance
SAN FRANCISCO, December 12, 2024 BUSINESS WIRE Genesys ® , a global cloud leader in AI-Powered Experience Orchestration, today announced that the Genesys Cloud™ platform reached nearly $1.8 billion annual recurring revenue (ARR) i during the third quarter of its fiscal year 2025 (Aug. 1 – Oct. 31, 2024). With more than 40% year-over-year growth, Genesys Cloud ARR grew at an accelerated rate from the second quarter of fiscal year 2025. Genesys Cloud net revenue retention (NRR) ii surpassed 120% for the 11th quarter in a row, demonstrating continued expansion by existing customers. Genesys Cloud AI represented more than 10% of the platform's new business during the first nine months of fiscal year 2025, as organizations seek to harness the power of the Genesys Cloud platform to transform customer and employee experiences. The customer experience (CX) industry is undergoing a significant period of transformation, as organizations shift to the cloud to take advantage of its flexibility
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