SupportLogic Founder Krishna Raj Raja Announces Launch of New Book on AI-Powered Customer Experience at Web Summit 2024 [Yahoo! Finance]
Broadcom Inc. (AVGO)
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Source: Yahoo! Finance
anticipated book, "Support Experience - How Innovative Companies Are Using Artificial Intelligence to Win the Hearts, Minds, and Wallets of Customer." Raja's book explores how AI is transforming customer experience, turning customer support from a reactive cost center into a proactive profit driver, with insights into customer-centric strategies used by leading global companies. Raja, an early product support engineering pioneer at VMware has channeled his extensive experience into founding SupportLogic, a Silicon Valley startup dedicated to improving customer support through AI-powered insights. His book introduces the Support Experience (SX) framework, a concept Raja developed to elevate customer experience through AI, harnessing actionable insights from customer interactions to proactively improve products and customer satisfaction. About the Book: The Blueprint for the AI-Powered Customer Experience The book provides a strategic roadmap for CEOs, CROs, CIOs, customer support
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