Enough is enough: Japanese airlines clamp down on abusive travelers [MSNBC.com]
ANA HOLDINGS INC S/ADR (ALNPY)
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Source: MSNBC.com
Japanese airlines are toughening their stances on abusive travelers.baonaCNBC TravelEnough is enough: Japanese airlines clamp down on abusive travelersPublished Mon, Jul 1 2024Monica Pitrelli@https://www.linkedin.com/in/monicapitrelli/@MonicaPitrelliWATCH LIVEIn this articleJapan's two largest commercial airlines are toughening their stances against travelers who verbally or physically abuse airline staff.Japan Airlines and All Nippon Airways updated their websites Friday with "customer harassment" policies, in the wake of rising instances of front-line worker abuse occurring across industries in Japan.Using similarly worded language, the two airlines cited nine behaviors that constitute "harassment" under the policies, including:ANA's customer harassment policysees travelers behaving at their worstThe policies are meant to address a lack of clear standards which has made it difficult for employees to handle customer interactions, ANA's Yoshiko Miyashita, vice president of CS promotio
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