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Stock impact report

3 Ways HR Leaders Can Help Drive Customer Experience [Forbes]

Alkami Technology, Inc. (ALKT) 
Company Research Source: Forbes
This means company leaders often overlook the opportunities we have to positively influence operations and business outcomes. As HR leaders, our ability to create a solid cultural foundation for employees can significantly impact customer experience across teams, whether or not they are customer-facing. From keeping product designers aware of the latest trends to developing core cultural tenets for guiding customer service interactions, we can ensure employees are ready to excel in customer experience. With more competitive, shifting corporate cultures—like those we see in the digital banking industry here at my own company, Alkami—this is vital for sustainable business practices where customer satisfaction and retention are critical priorities. As a culture and value leader, you must embed a customer-centric mindset into the heart of your organization. Through my own experience, I've uncovered three core HR practices to help place customers at the center of your internal culture Show less Read more
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