New SolarWinds Report: Automation, Self-Service, and SLAs Are Keys to ITSM Efficiency
SolarWinds Corporation (SWI)
Last solarwinds corporation earnings: 4/30 04:05 pm
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Source: Business Wire
Findings from the SolarWinds 2024 State of ITSM Report showcase several more effective methods for up-leveling ITSM AUSTIN, Texas--(BUSINESS WIRE)--SolarWinds (NYSE:SWI), a leading provider of simple, powerful, secure observability and IT management software, today released its 2024 State of ITSM Report, which provides practical, actionable guidance rooted in real-world Information Technology Service Management (ITSM) strategies. This report analyzed over 2,000 ITSM data systems and 60,000 points of anonymized and aggregated SolarWinds customer data.Overall, the data asserts that organizations cannot streamline their ITSM operations by simply adding more staff members. Instead, based on SolarWinds’ findings, improving operations requires a multi-faceted strategy of deploying additional effective methods, including:Employ Automation Rules: Automation rules save 3 hours per ticket.Use Self-Service Portals: Leveraging a self-service portal can reduce resolution times by as many as two
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SWI
Earnings
- 10/31/24 - Beat
SWI
Sec Filings
- 11/19/24 - Form 4
- 11/19/24 - Form 4
- 11/19/24 - Form 4
- SWI's page on the SEC website