Walmart's automation boom means lower delivery costs and better careers, says CFO [Fortune]
Sphere Entertainment Co. Class A (SPHR)
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Source: Fortune
More than 50% of Walmart's fulfillment center volume is automated, twice as much as this time last year, Walmart CFO John David Rainey said during the company's fiscal third-quarter earnings call on Tuesday. “This has the obvious benefit of lowering per unit cost of delivery,” he said. These factors contributed to the third consecutive quarter of approximately 40% reduction in U.S. net delivery costs per order, and customer net promoter scores for delivery reached all-time highs, Rainey said. Some research points to employees' fear that automation will take jobs . Meanwhile, there's also research that AI won't take employees' jobs if they know how to use it. I asked Rainey on Tuesday about what automation and AI will ultimately mean for workers. “When we create new ways to serve customers, it often creates new jobs and career pathways for associates,” he said. The technology is allowing Walmart to evolve some of its physically demanding jobs into roles where associates are oper
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